All treatments are conducted in private rooms to ensure your comfort and privacy.

Our services cater predominantly to female guests, though bookings for couples or small groups including men are available upon request.

Bookings are available for 1, 2, or 3 guests at a time.

All payments are non-refundable, including last-minute cancellations, no-shows, or dissatisfaction with services rendered. We take great care to ensure each service is delivered to the highest standard and appreciate your understanding.

Hair Types & Extensions

• Our head spa treatments are designed to accommodate most natural hair types and textures.
• Please note that, due to the nature of our cleansing, massage, steam, and water based rituals, we are unable to perform treatments on guests with dreadlocks or beaded hair extensions.
• Weft hair extensions are suitable and can be accommodated within our treatments.
• If you are unsure whether your hair type, style, or extensions are compatible with our services, we kindly ask that you contact us prior to booking so we can guide you appropriately and ensure the best possible experience.

This section outlines the process and expectations around booking, rescheduling, and cancellations to ensure a seamless experience for all guests.

Appointments & Arrivals

• We recommend arriving 10–15 minutes before your appointment to settle in and begin your relaxation journey unrushed. Late arrivals may result in a shortened treatment time to avoid delays for the next guest.
• All appointments must be booked in advance via our online booking system or approved booking channels. Appointment times are reserved exclusively for you and are prepared with intention.

Deposits

• A $50 deposit is required to confirm all appointments. This amount will be applied toward your total on the day of your service. Deposits are non-refundable but may be transferred once if rescheduling is made with adequate notice. Please note that your appointment is not confirmed until the deposit has been received.

Rescheduling & Cancellations

• We understand that plans sometimes change.
• Rescheduling must be made at least 24 hours in advance during business hours: 10am to 6pm, Monday to Saturday. Requests received on Sundays or public holidays will be processed the next business day.
• Cancellations made with less than 24 hours’ notice or missed appointments will result in the deposit being forfeited.

No-Show Policy

• Failure to attend an appointment without notice is considered a no-show.
• No-shows may be charged 100% of the treatment value.
• Repeated no-shows may require prepayment for future bookings.

Your wellbeing is our highest priority. To ensure a safe, restorative, and comfortable experience, we ask guests to review and share any relevant information prior to their appointment.

Disclosure of Health Information

Please inform us of any allergies, injuries, medical conditions, or pregnancy before your treatment. This allows our Therapists to tailor your experience safely and with care.

Pregnancy & Special Conditions

Certain massage techniques, pressure points, and products used in our head spa treatments may not be suitable during pregnancy or for specific medical conditions. Additionally, please be aware that our massage beds are not adjustable and require clients to lie flat on their backs for the duration of the service. This position may be uncomfortable or unsuitable for pregnant women, particularly those over 20 weeks. If you are pregnant, undergoing medical treatment, or have a health concern, please contact us before booking. Written confirmation from your healthcare provider may be requested for certain treatments to ensure your comfort and safety.

Medical Conditions

If you are undergoing cancer treatment, recovering from recent surgery, or managing acute injuries, please consult your doctor before booking. Sharing details of the specific treatment you wish to receive helps your doctor provide guidance and ensures your safety.

Contagious Illnesses

To protect the wellbeing of our guests and Therapists, we ask that you reschedule your appointment if you are experiencing contagious illnesses such as flu, cold, or other viral infections. Please provide at least 48 hours’ notice to avoid fees and help us maintain a safe environment.

Sensitive or Compromised Areas

Treatments cannot be performed on areas of inflamed skin, open wounds, unhealed surgical sites, or active skin conditions that could be aggravated by massage.

General Note

If you are unsure whether your current health or condition allows for treatment, please contact us prior to your appointment. Aurora reserves the right to modify or decline treatments if deemed unsafe at the time of your visit.

Disclaimer

Aurora treatments are designed for relaxation and wellness purposes and are not a substitute for medical care.

Aurora is a quiet wellness sanctuary designed to support stillness and emotional safety.

We ask all guests to:

• Speak softly within shared spaces
• Silence mobile devices
• Treat staff and other guests with respect
• Kindly note that children should not accompany guests to appointments

Aurora reserves the right to refuse service or end a session if behaviour is deemed disruptive or unsafe.

We provide lockers for your personal items. For your safety, we will request that loose jewellery is removed prior to treatments. Aurora is not responsible for loss or damage to personal items brought into the space.

Paid parking is available in the Aurora Apartment car park. Additional street parking is available near the Library/Hall, and there are options at the Raffles car park.

• We accept major payment methods.
• Payment is required at the time of booking or appointment unless otherwise arranged.
• Gift vouchers must be presented at the time of service and are non-refundable and cannot be redeemed for cash.
• Packages and memberships are non-refundable and non-transferable unless stated.

Please choose your product purchases carefully. Due to maintaining strict hygiene standards, we cannot provide exchanges or refunds for purchased products.

Any purchases proven to be faulty or defective may be replaced, although money will not be refunded. Please contact Aurora as soon as possible if you suspect your product is defective.

We encourage guests to rest, hydrate, and allow the benefits of their treatment to unfold gently throughout the day.

Packages and Wellness Circle offerings are designed to encourage consistency and rhythm in self-care.

• Sessions within a package must be used within the stated validity period.
• Unused sessions are not redeemable for cash.
• Membership terms are outlined separately and may be updated from time to time.

From time to time, Aurora may capture imagery within the space for brand and marketing purposes.

Guests will always be asked for consent prior to any photography or filming where they may be identifiable.

Aurora Head Spa reserves the right to update these Terms & Conditions and Policies at any time. The most current version will always be available via our website or booking platform.

Thank you for choosing Aurora Head Spa, your sanctuary of calm, renewal, and quiet luxury.